Our Approach
Technology Support
SourceSouth is a company with a foundation in Information Technology. As such we have higher levels of technical acumen in comparison with traditional Call Center/ BPO companies. At SourceSouth our approach is straightforward; we offer technical support to enterprise class and consumer class IT products and solutions. Being a pure Information Technology play means numerous advantages for our clients such as:
- Trouble shooting maturity
- After call work time
- Total time to close
- Escalation criteria
- And response time guarantees
Maintaining your control in the outsourcing process means employing a process that starts and ends with you. As such, our Support Delivery Model provides performance and quality metrics and enables regular customer feedback.
Development Methodology
Agile is a Customer Collaborative Development Methodology that places an emphasis on:
- Customer Collaboration over Contractual Negotiation
- Welcoming changing requirements for the customers competitive advantage
- Individuals and interactions
- Regular Functionality “show and tell” with the customer and stakeholders
- Architecture that enables all of the above
Branch Office Model
Possibly the greatest paradigm shift brought about by Outsourcing is now, smaller business have available to them the services and resources that only large multi-national corporations utilized. Previously large corporations had the ability to open offshore “Captive Centers”, or “Branch Offices” in order to leverage the cost savings of Offshoring non-core functions and processes saving an average of 40% in their cost of doing business.